Returns & Exchanges

At PRESS, we stand behind the quality of our fresh food products; however, due to their perishable nature, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.

1

Document the Issue

Take clear photos of the damaged product and the shipping label as soon as you receive your order.

2

Contact Support

Email our team at [email protected] with your order number and the photos attached to report the discrepancy.

3

Verification Review

Our quality assurance team will review your submission within 48 hours to confirm the issue and approve a resolution.

4

Refund or Replacement

Once approved, we will either ship a fresh replacement at no cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing